Everything people ask us

It depends on the model, mileage, condition and how the market is moving that week. Enter your registration and we'll pull the make, model and last recorded mileage automatically, then ask four short questions. A member of the team calls you with a real figure — not an algorithm's guess you have to argue down later.

Yes. We buy non-runners, MOT failures, vans with blown engines or gearboxes, and vans that haven't moved in years. Tell us it's a non-runner on the condition question and we'll price it as one. Collection is still free — we bring the right vehicle to move it.

Yes, anywhere in the UK. We come to your home, your yard or wherever the van is sitting, at a time that suits you. There is no collection fee, no admin fee and nothing deducted from the agreed price. The figure we agree is the figure you receive.

The same day we collect. Payment is made by bank transfer once we've seen the van and the paperwork is signed, so the money is moving before we drive away. We don't pay by cheque and we don't hold funds for a clearing period.

Most sellers go from entering their registration to an agreed price the same day. Collection is usually arranged within 24 to 72 hours depending on where you are and when suits you. If you need it gone urgently, say so on the call and we'll work around it.

They're used to value your van and contact you about it, and nothing else. We do not sell or share your details with third-party buyers, brokers or lead generators. Photos you upload are stored privately and are never published. You can ask us to delete everything at any time.

Yes. Dents, scratches, kerbed wheels, rust, accident damage and scruffy load bays are all normal on working vans and none of them stop us buying. Being straight with us about condition means the price we agree on the phone is the price you get paid.

No. We buy vans with no MOT, expired MOTs and failed MOTs, and we don't ask you to spend money getting one before you sell. Since we collect the van ourselves, it never has to be driven on the road by you.

Yes, this is common and completely normal. Ask your finance company for a settlement figure before we speak. If the van is worth more than the settlement, we clear the finance directly and pay you the difference. If it's worth less, you cover the shortfall to complete the sale.

Only if the van is materially different from how it was described. If you tell us about the dent, the warning light and the 140,000 miles, the agreed figure stands. Photos help enormously here — the more we can see upfront, the less room there is for a surprise on the day.

The V5C logbook, your photo ID, and proof you own the van. Bring service history and MOT certificates if you have them — they usually help the price. If the V5C is missing we can still buy the van, but tell us upfront because it changes the process.

Yes. We buy single vans from sole traders and whole fleets from larger companies, and we handle VAT-qualifying vans and lease returns routinely. If you're disposing of several vehicles at once, mention it when we call and we'll arrange collection in one visit.